Once an order is placed in our system, we will email you a confirmation that your order has been received plus status updates until it’s completed. The frequency of the status updates depends on the service level selected. You can also check the status of your order(s) in the Rapid Legal Customer Portal by clicking on either “View Pending Orders” or “Manage Cases” and searching by your Case Name or Number. If you’re still having trouble, please contact Customer Support at (800) 366-5445.