The Rapid Legal credit card preauthorization feature places a hold on a new customer’s credit card when an order is submitted.
Credit card preauthorization will be the default payment method for all new customers. Existing Rapid Legal customers are not affected.
This feature helps minimize Rapid Legal’s risk of fraud and ensures payment of services.
How does it work?
For New Customers
If you are a new customer, you must enter a valid credit card when you sign up for a Rapid Legal account. You may request ACH payment options or a fee waiver from Rapid Legal.
How credit card preauthorization affects the account sign-up experience for new customers:
If you’re a new customer, when you register for a Rapid Legal account, the only payment you may enter is Credit Card. The Credit Card checkbox is pre-selected and cannot be edited.
As a new customer, you may request ACH or Open Credit by selecting the appropriate boxes next to the option you are requesting. Upon approval from Rapid Legal, you’ll be able to begin placing orders using this payment type.
Frequently Asked Questions
1: Can I add additional payment types?
Anyone for whom credit card preauthorization is enabled can add additional payment methods through the Customer Portal. You may add credit cards only.
You will have the option to request ACH payments as an additional payment type.
2: What happens after an invoice that has a preauthorization hold on the credit card is paid?
The pre-authorization hold will release 24 hours after the invoice has been paid in full.
When multiple orders appear on an invoice, the hold is only released after all the orders have been satisfied and the invoice is paid in full.
If an order has been cancelled, the hold will release 24 hours after the cancellation.
3: Can I change payment methods after the preauthorization hold is captured?
No, once a pre-authorization hold has been placed on a credit card, you cannot make any changes to the payment methods for that order.